Service Delivery:

  • TCDC provides pathological tests based on standard laboratory procedures using certified equipment and trained professionals.
  • All test services are subject to availability of required equipment, reagents, and technical personnel.
  • TCDC reserves the right to decline or postpone any test if medically or technically necessary.

Sample Collection & Handling:

  • Patients must follow all pre-test instructions (fasting, medication guidelines, lifestyle restrictions).
  • Incorrect or incomplete preparation may affect test results, and TCDC will not be responsible for inaccurate outcomes caused by patient non-compliance.
  • If any sample is inadequate, contaminated, or insufficient, TCDC may request a re-collection without additional charge.

Home Sample Collection:

  • Home collection timing depends on location and availability of collection officers.
  • Patients must ensure accurate address and reachable contact number.
  • Service charges (if applicable) must be paid before or during sample collection.

Test Reports:

  • Delivery timeline may vary depending on test type, workload, equipment calibration, or unavoidable technical issues.
  • Reports are provided digitally and/or printed as per patient request.
  • For highly specialized tests, reports may require additional verification time.
  • TCDC is responsible for test accuracy within accepted diagnostic standards; however, reports must be interpreted only by qualified physicians.

Payment & Charges:

  • All test charges must be paid in full before sample processing.
  • Charges are subject to change without prior notice during promotional or operational updates.
  • Refunds are allowed only if:
  • The test could not be performed due to technical limitations, OR
  • The patient cancels before sample collection.
  • No refund will be issued after a sample has been processed.

Data Privacy & Confidentiality:

  • Patient information and test results are kept strictly confidential.
  • Reports will be shared only with the patient or authorized representative.
  • Digital records are stored securely and used solely for diagnostic and internal quality purposes.

Accuracy & Limitations:

  • All test results follow internationally accepted quality control standards.
  • Certain conditions (improper fasting, medication effects, dehydration, menstrual cycle, etc.) may influence test results.
  • TCDC is not liable for medical decisions taken without proper consultation with a doctor.

Patient Responsibility:

  • Provide correct personal details, medical history, and medication information.
  • Follow all instructions related to sample preparation.
  • Review test reports and contact TCDC if any information appears unclear.

Disclaimer:

  • Pathological reports alone cannot confirm or rule out diseases.
  • Final diagnosis must be made by a qualified physician.
  • TCDC does not provide clinical treatment or medication advice.

Amendments:

  • TCDC reserves the right to update or modify these Terms & Conditions without prior notice.
  • Updated T&C will be published on the official website or service desk.